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Consumer Rights & Quality Marks
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High Yield·28/29 papers · 6 years
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By the end of this lesson, you'll solve:

"Ever bought something that broke on day one? You have legal rights! Let us learn what they are."

Your Rights as a Consumer

The Consumer Protection Act (COPRA) 2019 gives every Indian powerful rights. As a consumer, you are not helpless — the law is on your side!

Key Points

  • 1
    Right to Safety: protection from dangerous goods and services
  • 2
    Right to Information: know the ingredients, price, expiry, manufacturer of products
  • 3
    Right to Choose: freedom to select from a range of products without pressure
  • 4
    Right to be Heard: file complaints and have them addressed
  • 5
    Right to Redressal: get compensation for defective products or poor services
  • 6
    Right to Consumer Education: know your rights and how to use them

Pro Tip

Under COPRA 2019, you can even file complaints online at the National Consumer Helpline (1800-11-4000)!

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